CSI Awards Presented at Miami Show

The National Marine Manufacturers Association (NMMA) today announced 52 recipients of the 2016 Marine Industry Customer Satisfaction Index (CSI) Awards for excellence in customer satisfaction. Award recipients were acknowledged this morning during the Innovation Breakfast at the 2017 Miami International Boat Show.

The Marine Industry CSI Awards honor boat and engine manufacturers who actively measure customer satisfaction and pursue continuous improvement to better serve their customers. Award recipients achieved an independently-measured standard of excellence of 90 percent or higher in customer satisfaction over the past program year, based on information provided by customers purchasing a new boat or engine during the period between January 1, 2016 and December 31, 2016.  Participating manufacturers must survey all new boat buyers during this period. For this reporting period, the program surveyed more than 122,000 customers.

By category, the full list of companies honored with 2016 CSI Awards includes:

ALUMINUM OUTBOARD BOATS
Crestliner
G3
Lund
Smoker Craft
Tracker

DECK BOATS
Chaparral
Hurricane
Regal
Sea Ray
Smoker Craft
Tahoe

FIBERGLASS OUTBOARD BOATS
Boston Whaler
Chaparral
Chris-Craft
Cobia
Grady White
Mako
Nitro
Pathfinder
Pursuit
Regulator
Robalo
Sea Ray
Skeeter
Stingray
Tahoe

INBOARD ENGINES
Ilmor
Indmar
Pleasurecraft

INBOARD EXPRESS CRUISERS
Tiara

INBOARD FISHING EXPRESS BOATS
Tiara

INBOARD WATERSPORTS BOATS
Centurion/Supreme
Malibu
Mastercraft
Nautique
Skier’s Choice – Moomba
Skier’s Choice – Supra
Tige

JET BOATS
Chaparral
Yamaha

MOTOR YACHTS & TRAWLERS, SAILBOATS
Beneteau

OUTBOARD ENGINES
Honda
Suzuki
Yamaha

PONTOON BOATS
Avalon & Tahoe
Bennington
Cypress Cay
Forest River Marine
G3
Godfrey
Harris
Manitou
Premier
Regency
Smoker Craft
Sun Tracker

STERNDRIVE BOWRIDER BOATS
Chaparral
Formula
Four Winns
Larson
Monterey
Regal
Sea Ray
Stingray
Tahoe

STERNDRIVE CUDDY & EXPRESS BOATS
Chaparral
Formula
Four Winns
Monterey

STERNDRIVE ENGINES
Volvo Penta