The National Marine Manufacturers Association (NMMA) has announced 45 recipients of the 2014/2015 Marine Industry Customer Satisfaction Index (CSI) Awards for excellence in customer satisfaction. Award recipients were acknowledged during the annual Industry Breakfast at the 2015 International BoatBuilders’ Exhibition and Conference (IBEX) in Louisville.

The Marine Industry CSI Awards honor manufacturers that actively measure customer satisfaction and pursue continuous improvement to better serve the customer. Award recipients achieved and maintained an independently-measured standard of excellence of 90 percent or higher in customer satisfaction over the past year, based on information provided by customers purchasing a new boat or engine during the period between April 1, 2014 and March 31, 2015.

Participating manufacturers must survey all new boat buyers during this period. For this reporting period, the program surveyed nearly 60,000 customers.

“Customer satisfaction is so much more than providing an outstanding product. It’s about delivering an exceptional experience during the sale and beyond,” said Robert Newsome, vice president of engineering standards for NMMA. “We congratulate these 45 manufacturers for their commitment to promoting a positive boat ownership experience.”

The following companies are being honored with 2014/2015 CSI Awards for their efforts to increase customer satisfaction levels in the boating industry:

Avalon/Tahoe: Pontoon Boats

Beneteau USA: Sailboats

Bennington Marine: Pontoon Boats

Boston Whaler: Fiberglass Outboard Boats

Bryant Boats: Sterndrive Bowrider Boats

Chaparral Boats: Deck Boats, Sterndrive Bowrider Boats, Sterndrive Cuddy And Express

Chris-Craft: Sterndrive Bowrider Boats

Cobia: Fiberglass Outboard Boats

Crestliner Boats: Aluminum Outboards Boats

Cypress Cay: Pontoon Boats

Forest River Marine: Pontoon Boats

Formula: Sterndrive Bowrider Boats, Sterndrive Cuddy And Express

G3: Pontoon Boats, Aluminum Outboards Boats

Godfrey: Pontoon Boats

Grady White Boats: Fiberglass Outboard Boats

Harris: Pontoon Boats

Honda Marine: Outboard Engine

Indmar: Inboard Engine

Lund Boats: Aluminum Outboards Boats

Mako: Fiberglass Outboard Boats

Malibu: Inboard Watersports Boats

Manitou: Pontoon Boats

Mastercraft: Inboard Watersports Boats

Mercury: Outboard Engine, Inboard Engine, Sterndrive Engine

Monterey Boats: Sterndrive Bowrider Boats

Moomba: Inboard Watersports Boats

Nautique: Inboard Watersports Boats

Nitro Boats: Fiberglass Bass Boats

Pathfinder: Fiberglass Outboard Boats

Premier Marine: Pontoon Boats

Pursuit Boats: Fiberglass Outboard Boats

Regal Marine: Sterndrive Bowrider Boats, Deck Boats

Regulator: Fiberglass Outboard Boats

Robalo Boats: Fiberglass Outboard Boats

Sea Ray Boats: Deck Boats, Inboard Express Cruisers, Sterndrive Bowrider Boats, Fiberglass Outboard Boats

Skeeter: Fiberglass Bass Boats

Smokercraft: Pontoons Boats

Suntracker: Pontoon Boats

Supra: Inboard Watersports Boats

Suzuki: Outboard Engine

Tiara Yachts: Inboard Express Cruisers

Tige: Inboard Watersports Boats

Tracker: Aluminum Outboard Boats

Volvo/Penta: Sterndrive Engine

Yamaha: Outboard Engine

Popular

Featured Boats

Comments

Email this article to a friend

x
https://www.boatguide.com/2015/09/16/nmma-recognizes-45-boat-and-engine-manufacturers-with-marine-industry-customer-satisfaction-index-awards/

Get the Latest Boat News, Reviews and Video in your Facebook Feed!

Already Liked